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Phone and Email Scams

ScamAlert-PixTeller.png

Phone Scams

Criminals try to take advantage of people by calling and demanding payment immediately.

These scams tend to use aggressive and intimidating tactics. You'll receive a call from a scammer claiming to be a representative of your local utility company or energy provider. They will insist you're behind on your electricity bill payments and your account is delinquent. They often threaten to shut off your electricity immediately, usually within the hour.

Well-organized scammers can even spoof, or replicate, the phone number that appears on your caller ID to make it look like it's coming from West River Electric.

At this point, you might be panicking, and that's what the scammers are counting on. You don't think clearly when you are frightened or alarmed, so you could forget that you've paid the last few bills on time. 

If you are unsure if the caller is associated with West River Electric, hang up and immediately call our office at 605-393-1500 or 605-279-2135.

Email Scams

Email scams may appear to be an energy statement, invoice, or past due bill with a log-in link. DO NOT  click on the link as it could direct you to a website that contains malware. 

West River Electric sends out a monthly bill notification email to those members who have a SmartHub account with us. If you have any questions on communications, please feel free to call our office at any time and we will be happy to help you. Remember, you will only receive an email statement from us if you are signed up for SmartHub. 

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©2023 West River Electric Association. All Rights Reserved.

  • Home
  • Your Coop
    • Board of Directors
    • Service Area
    • Construction Handbook
    • Contact Us
    • Solar and Wind Energy
    • Vehicle Bids
  • My Account
    • Capital Credits 101
    • New Member Page
    • Payment Options
    • Phone and Email Scams
    • Sign Up for Service
    • SmartHub Help
    • Training
  • Membership
    • Scholarships
    • Call Before You Dig
    • Demand Response Program
    • Marathon Water Heaters
    • Operation Roundup
    • Youth Tour
    • Together We Save
    • Generator Safety
    • Lighting Incentive Application
    • Member Survey
    • CO-OP CONNECTIONS SAVINGS
    • Air-Source Heat Pumps
    • Electric Vehicles
    • Energy Audits
    • WREA Golf Tournament Registration
    • Coop Code Day
    • Peak Times
  • Outages and Safety
    • Power Outages
    • Safety Quiz
    • Powerline Safety
  • Connections
    • 2022 Connections
    • 2021 Connections
    • 2020 Connections
    • 2019 Connections
    • 2023 Connections