Phone Scams
Criminals try to take advantage of people by calling and demanding payment immediately.
These scams tend to use aggressive and intimidating tactics. You'll receive a call from a scammer claiming to be a representative of your local utility company or energy provider. They will insist you're behind on your electricity bill payments and your account is delinquent. They often threaten to shut off your electricity immediately, usually within the hour.
Well-organized scammers can even spoof, or replicate, the phone number that appears on your caller ID to make it look like it's coming from West River Electric.
At this point, you might be panicking, and that's what the scammers are counting on. You don't think clearly when you are frightened or alarmed, so you could forget that you've paid the last few bills on time.
If you are unsure if the caller is associated with West River Electric, hang up and immediately call our office at 605-393-1500 or 605-279-2135.
Email Scams
Email scams may appear to be an energy statement, invoice, or past due bill with a log-in link. DO NOT click on the link as it could direct you to a website that contains malware.
West River Electric sends out a monthly bill notification email to those members who have a SmartHub account with us. If you have any questions on communications, please feel free to call our office at any time and we will be happy to help you. Remember, you will only receive an email statement from us if you are signed up for SmartHub.